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Our offices are currently being renovated! What this means is we regretably will be unable to post orders out starting from Monday 14th April to Thursday 17th April.
All orders during this time will be posted the earliest possible at the start of the following week.
As a special thank you, during this time receive a 15% discount by using the coupon code "RENO15" during checkout.

FREE Gift on orders over $75!

Receive a free teeth whitening gift on all orders over $75.00

SAVE Up to 20% on quantities of 3+

Quantities of 3+ on the same product receive 10% discount
Quantities of 6+ on the same product receive 20% discount


OUR POLICIES

Welcome to Whitersmile.com. Whiter Smile and their affiliates provide their services to you subject to the following conditions, which are also known as our terms of use ("Terms of Use"). By accessing and browsing this web site as well as Whiter Smile's other web sites (including supersmile.net.au, crestwhitestrips.net.au, ionicwhite.com.au, collectively "Whiter Smile"), you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not access this web site.

We are Whiter Smile, an Australian registered company (ABN 65 376 336 442). Our contact details are specified in the “about us” and "contact us" sections on our website. Whiter Smile reserves the right to alter and change these terms and conditions without prior notice and it is your responsibility to return to this page to review these changes before using this website in the future. These changes will take effect from the time of posting on this website. The terms and conditions were last altered on the 12th February 2011.


Privacy Policy

Whiter Smile has a strict privacy policy which all employees must adhere by. Whiter Smile will not disclose customers' information to any third party. In the event of a merger/acquisition/sale of Whiter Smile, Whiter Smile will transfer customer details to the new owners - transfer of customer information would be handled appropriately by using AES 256bit Encryption (unbreakable password) to transfer customer information to help prevent customer information from being intercepted by unintended people. Each customer has the option to opt out by notifying Whiter Smile via E-Mail.

Our website may contain links to other websites - we are not responsible for the privacy policies or content of these websites.


Your Account

If you use this site, it is your responsible to maintain the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Whiter Smile does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Whitersmile.com.au only with involvement of a parent or guardian. Whiter Smile reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


Copyright

All web site design, text, graphics, logos, videos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright (c) Whiter Smile, ALL RIGHTS RESERVED, or Copyright of the products manufacturer. Any use of the materials on this web site - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Whiter Smile is strictly prohibited.


Product Descriptions

Whiter Smile attempts to be as accurate as possible in the descriptions of the products on this web site as well as Whiter Smile's other web sites. However, Whiter Smile does not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Whiter Smile itself is not as described, you may return it in accordance with our Return Policy.


Product Availability & Prices

Whiter Smile will attempt to make available all products advertised on this website, however, availability can not be guaranteed and Whiter Smile will not be liable for any products which are not available at the time of order. If the product is not available, the customer will be advised as soon as possible.

All prices on this site are exclusive of postage and handling charges. These prices are subject to change without notice. Whiter Smile reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect price has been displayed. The customer will be notified immediately if such a situation arises and any payments already received will be refunded.


Terms of Product Use

Use of this web site is not meant to serve as a substitute for professional medical advice: this web site is solely an online store for specialty beauty and oral products. Whiter Smile is not the manufacturer of any of the products listed on this web site, only a reseller. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from this web site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Whiter Smile does not give or intend to give any answers to medical related questions and this web site does not replace any medical professional or medical resource. Whiter Smile does not represent itself as a physician nor is this implied.

The degree of effect of the whiteness will vary from patient to patient, depending on the structure of the teeth, the number of applications, or the duration of time that the system is used. Whiter Smile cannot and does not guarantee the results of any products. Teeth whitening may result in a blotchy appearance to the tooth surface and the whitening may not be uniform giving the teeth a banded appearance. Whitening fades with time and any unexpected results may be reversible. Teeth whitening products will not whiten any dental work (crowns, veneers, cavities, bridges, etc.).

By placing an order through Whiter Smile you accept all the risks associated with the product and agree that Whiter Smile or the manfuacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product.

IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 000 OR YOUR PHYSICIAN IMMEDIATELY.

YOU SHOULD NOT USE THIS PRODUCT IF YOU ARE UNDER 18 YEARS OF AGE, ARE PREGNANT, HAVE HEALTH PROBLEMS, PERIODONTAL DISEASE OR GUMS THAT ARE IN POOR CONDITION, OVERLY SENSITIVE TEETH, WEAR BRACES, HAD RECENT ORAL SURGERY, DECAYED TEETH, HAVE ROOTS THAT ARE EXPOSED, HAVE COLITIS, OR HAVE JAW PROBLEMS.

It is the users responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients.


    Shipping Information

    Whiter Smile accepts orders within Australia and also Internationally (International shipping is subject to change without prior notice). Most orders in Australia are sent within 2 to 4 business days. On some occasions delays may be experienced and shipment may be delayed. To ensure product quality, we make sure all gel (dependant on product) is sent fresh from the factory. Because of this we ask that you allow up to a total of 10 days for delivery from the time you place your order.

    Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.

    Australia orders

    • Regular Post - 3 to 4 business days
    • Express Post - next business day and second day delivery for certain country locations

    Outside Australia orders

    • Air Mail - 7 to 10 business days
    • Registered International - 3 to 10 business days
    • Express Post International - 3 to 7 business days
    • Express Courier International - 2 to 4 business days

    Lost Parcels

    Whiter Smile has a 2 step process when posting orders to ensure the parcel has been sent. When a parcel is being prepared, the customer's name will be manually written in a shipping log with any tracking numbers or customs details for international orders, written next to the customer's name. Then once the parcel has been delivered to Australia Post for shipment, your order will be manually selected as 'shipped' via our shopping cart which you may view by logging into your account.

    Whiter Smile accepts no liability for lost packages, except when the custome'rs name has not been entered into our shipping log. A scanned copy of our shipping log is available by request by the customer via email if the parcel has not arrived by a reasonable time frame (under our discretion). It is the customers responsability to choose their shipping method wisely. It is highly recommended that express post is selected for all orders as online tracking will be available via the Australia Post website and compensation for loss or damage to the parcel up the value of $50 can be granted (paid by Australia Post).

    If a parcel has not arrived within a reasonable time frame, it is the customer's responsability to call Australia Post on
    13 13 18 to file a lost parcel investigation. Whiter Smile agrees to assist where possible and necessary after the claim has started.


    Returns Policy

    Due to the nature of our products results vary greatly person to person depending on the type of conditions or stains the users has. It may take a number of months to completely rid tough stains and therefore we are not able to refund purchases unless the product is defective. Whiter Smile does offer a 7 day exchange back guarantee for all DEFECTIVE items provided that the product is returned in its original state and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted. In no circumstances will a mouth guard or tray be refunded once the guard or tray has been placed in water.

    It is the customers responsibility to initially pay for any return shipping costs. If after inspection, the product is deemed defective, the amount of the shipping cost may be partially or fully refunded on receipt of proof of the amount. The refund will be limited to the cost of the item being returned to us via regular mail only. If the item is sent to us via another method, such as express or registered post, a partial refund of only the actual regular mail cost will be refunded.

    If an item needs to be returned, you must email admin@whitersmile.com.au first and describe the problem.